Frequently Asked Questions
Your questions about booking, safety, and delivery, all answered in one place. If you don’t see your question, please get in touch!
Booking & Rental Process
Booking is simple. First, browse our gear inventory to find the items you need. Next, fill out our quick inquiry form on the /contact page. We’ll get back to you shortly (usually within 24 hours) to confirm availability, finalize details, and confirm your booking.
A: Yes, we have a 3-day minimum for all rentals. This ensures we can provide our high-touch cleaning and service for every order.
A: We charge by the day, not by the night. This ensures you have the gear for your full travel days. For example, a rental from Friday to Sunday is a 3-day rental, giving you use of the item for all of Friday, Saturday, and Sunday.
A: We recommend booking at least two weeks in advance, especially during peak travel seasons, holidays, or for large orders. We will always do our best to accommodate last-minute requests, but availability is not guaranteed.
A: Just ask! Our inventory is always growing. We’ll do our best to accommodate and can often source most items you may need.
A: We understand that travel plans can change. Our policy is designed to be fair while ensuring gear availability for all clients. If you need to cancel your booking, you will receive a full refund if the cancellation is made 14 days or more before your scheduled delivery date.
Cancellations made between 7 and 13 days before the delivery date will be subject to a 25% cancellation fee, and you will receive a refund equal to 75% of the total rental price.
Cancellations made less than 7 days prior to your scheduled delivery date are non-refundable. Please note that no refunds or credits are issued for equipment returned before the scheduled end date of the rental period.
Cleaning & Safety
A: Absolutely. Safety and cleanliness are our top priorities. Every item is meticulously cleaned, sanitized, and safety-checked before each and every rental. All fabrics are washed in hypoallergenic, baby-safe detergent, and all hard surfaces are thoroughly sanitized, strictly following manufacturer’s guidelines .
We understand that kids are messy and things happen, but we expect our equipment to be respected to help maintain its premium condition. We reserve the right to charge a cleaning fee of $25.00 if items are returned with excessive debris or biohazards like bodily fluids or vomit.
A: We ask that you please keep food and drinks limited to high chairs and boosters only. To protect our inventory for all families, please do not allow any smoking near the equipment, as fibers and plastics can absorb the odor.
A: We understand that babies can be messy! However, for items returned extra dirty, a $30 detail cleaning fee may be charged.
A: You are responsible for the gear once it’s delivered to you. If an item is damaged, lost, stolen, or cannot be fully cleaned, you will be charged a reasonable repair fee or the fair market value for a replacement.
A: As the renter, you assume all liability and responsibility for the proper use of the equipment. Richmond Baby Gear is not the manufacturer, and you are responsible for following all manufacturer guidelines and safety warnings for each product.
Delivery & Pickup
A: We offer convenient and affordable delivery and pickup to Richmond, Henrico, Chesterfield, and most surrounding counties. We can deliver to your house, hotel, rental home, or meet you at RIC airport.
You are not required to be present for delivery or pickup. We can use a secure, weather-protected location (e.g., a hotel front desk or secure porch) if you communicate this to us in advance. If you opt for an unattended delivery or pickup, the Renter assumes all risk of loss or damage to the equipment from the time of delivery until the time of scheduled pickup. We also offer free pickup/drop off from our location in Midlothian.
A: Yes, we can coordinate with you to meet at the Richmond International Airport (RIC). This is a popular option for families renting car seats.
A: For liability and safety reasons, we cannot install car seats for you. However, we provide the manufacturer’s instruction manual with every rental.