Frequently Asked Questions
Your questions about booking, safety, and delivery, all answered in one place. If you don’t see your question, please get in touch!
Booking & Rental Process
Booking is simple. First, browse our gear inventory to find the items you need. Next, fill out our quick inquiry form on the /contact page. We’ll get back to you shortly (usually within 24 hours) to confirm availability, finalize details, and confirm your booking.
A: Yes, we have a 3-day minimum for all rentals. This ensures we can provide our high-touch cleaning and service for every order.
A: We charge by the day, not by the night. This ensures you have the gear for your full travel days. For example, a rental from Friday to Sunday is a 3-day rental, giving you use of the item for all of Friday, Saturday, and Sunday.
A: We recommend booking at least two weeks in advance, especially during peak travel seasons, holidays, or for large orders. We will always do our best to accommodate last-minute requests, but availability is not guaranteed.
A: Just ask! Our inventory is always growing. We’ll do our best to accommodate and can often source most items you may need.
A: You may cancel all or any portion of your reservation up to seven days before the delivery date and receive a 100% refund. If you cancel between three and six days before the delivery date, you will receive a 50% refund. If you cancel within two days of the delivery, you will be charged in full. If we need to cancel any portion of your reservation for any reason, 100% of the associated charges will be returned to you.
Cleaning & Safety
A: Absolutely. Safety and cleanliness are our top priorities. Every item is meticulously cleaned, sanitized, and safety-checked before each and every rental. All fabrics are washed in hypoallergenic, baby-safe detergent, and all hard surfaces are thoroughly sanitized, strictly following manufacturer’s guidelines .
A: We ask that you please keep food and drinks limited to high chairs and boosters only. To protect our inventory for all families, please do not allow any smoking near the equipment, as fibers and plastics can absorb the odor.
A: We understand that babies can be messy! However, for items returned extra dirty, a $30 detail cleaning fee may be charged.
A: You are responsible for the gear once it’s delivered to you. If an item is damaged, lost, stolen, or cannot be fully cleaned, you will be charged a reasonable repair fee or the fair market value for a replacement.
A: As the renter, you assume all liability and responsibility for the proper use of the equipment. Richmond Baby Gear is not the manufacturer, and you are responsible for following all manufacturer guidelines and safety warnings for each product.
Delivery & Pickup
A: We offer two easy options. You can choose our convenient delivery service, which is available for a small fee to Richmond, Henrico, Chesterfield, and most surrounding counties. We also offer free pickup and drop-off from our location in Midlothian.
A: Yes, we can coordinate with you to meet at the Richmond International Airport (RIC). This is a popular option for families renting car seats.
A: For liability and safety reasons, we cannot install car seats for you. However, we provide the manufacturer’s instruction manual with every rental.